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Data protection

Privacy policy

How Heal On Site collects, uses and protects personal data submitted through this website.

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Public informationClear, structured readingUpdated · 11 August 2026

Data controller

Heal On Site, represented by Antoine Depoux, is responsible for the processing of personal data carried out through this website.

For any question or request concerning your data: contact@healonsite.lu, +352 661 126 777, or 259 route d’Arlon, L-1150 Luxembourg-Belair.

Data we collect

When you use the quote request form or contact Heal On Site, the data you provide may include:

  • your name and professional contact details;
  • your company name;
  • your telephone number, when provided;
  • the information you provide about your needs;
  • technical data required for the security, transmission and proper operation of the website.

Purposes and legal bases

  • responding to your requests and preparing an appropriate proposal — pre-contractual measures taken at your request;
  • managing the professional relationship — Heal On Site's legitimate interest in managing its communications;
  • complying with applicable legal, accounting or administrative obligations;
  • protecting the website, preventing abuse and maintaining its proper operation — legitimate interest linked to service security.

Recipients and service providers

Data is accessible only to authorised people within Heal On Site and to technical service providers required for hosting, security, website management, form delivery and professional communications.

These providers use the data only for the services entrusted to them and are subject to applicable confidentiality and data-protection obligations.

Retention period

Contact and quote requests are retained for the time required to process them and follow up the relationship. Where no contractual relationship follows, prospecting data is deleted or anonymised no later than three years after the last exchange, unless a legal obligation or the defence of rights requires certain information to be retained.

Your rights

Under the conditions provided by the General Data Protection Regulation, you may request:

  • access to your data and a copy;
  • rectification of inaccurate or incomplete data;
  • erasure or restriction of processing;
  • objection to certain processing based on legitimate interest;
  • data portability where the legal conditions are met;
  • withdrawal of consent where processing is based on consent.

Exercising your rights and lodging a complaint

Send your request to contact@healonsite.lu. Proof of identity may be requested only where necessary to verify the author of the request.

You may also lodge a complaint with Luxembourg's National Commission for Data Protection (CNPD).

Policy updates

This policy may be changed to reflect developments in the website, processing activities or legal requirements. The update date displayed on this page identifies the version in force.